Terms and Conditions
TERMS AND CONDITIONS
AxiosCore
Last updated: 31 October 2026
Effective from: 31 October 2026
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1. INTRODUCTION AND ACCEPTANCE
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These Terms and Conditions ("Terms") govern your access to and use of the
AxiosCore platform, an online business management and appointment booking
platform for beauty, wellness and personal care businesses, available at
https://axioscore.im and on any subdomain or custom domain used by our customers
(the "Platform").
The Platform is operated by:
Legal entity: Doncho Ivanov t/a DEVer Studio
Registered address: 17A Elm Drive, Onchan, Isle of Man, IM3 4EH
Company number: N/A
Contact email: support@dever.im
("AxiosCore", "we", "us", "our").
By creating an account, accessing the Platform, or using any part of the service,
you agree to be bound by these Terms. If you do not agree, you must not use the
Platform. If you accept these Terms on behalf of a business, you confirm that you
have authority to bind that business, and "you" refers to that business.
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2. DEFINITIONS
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"Studio" means a business account on the Platform, created by a Studio Owner.
"Studio Owner" means the person who creates and administers a Studio account.
"Staff Member" means a person given access to a Studio account with limited
permissions.
"End Customer" means a person who books an appointment with a Studio.
"Subscription" means the paid plan under which a Studio accesses the Platform.
"Content" means data, text, images, files and other material uploaded to or
created through the Platform.
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3. ELIGIBILITY
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To create a Studio account you must be at least 18 years old and legally capable
of entering into a binding contract. The Platform is a professional business tool
and is not intended for use by consumers for personal, non-commercial purposes.
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4. YOUR ACCOUNT AND SECURITY
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4.1 You must provide accurate, current and complete information when creating an
account, and keep it up to date.
4.2 You are responsible for maintaining the confidentiality of your login
credentials, and for all activity that occurs under your account.
4.3 You must notify us promptly at support@dever.im if you become aware of any
unauthorised access to, or use of, your account.
4.4 Each Studio is a separate tenant on the Platform. We apply access controls so
that a Studio can access only its own data. You must not attempt to access data
belonging to another Studio, or to circumvent these controls.
4.5 We may offer a strictly limited, read-only support mode that allows our
authorised administrators to view a Studio's account for support purposes. This
mode does not permit changes to your data.
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5. PLANS, FREE TRIAL AND FEES
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5.1 The Platform is offered under paid subscription plans (currently Basic, Pro
and Pro Ultra) and, where offered, a free trial period (currently 14 days, unless
stated otherwise at signup).
5.2 The current features and prices of each plan are shown on our pricing page
and in the Platform. Prices are subject to change, and any change will apply from
your next billing period, with notice where required by law.
5.3 A free trial is offered once per new Studio and lasts for the period stated at
signup. At the end of the trial, your Subscription automatically continues as a
paid Subscription unless you cancel before the trial ends.
5.4 You are responsible for any taxes that apply to your Subscription, as
calculated and handled by our payment provider (see section 6). If you are a
business customer, prices may be shown exclusive of applicable taxes.
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6. PAYMENTS, BILLING AND MERCHANT OF RECORD
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6.1 Subscription payments are processed by Paddle.com Market Ltd and its group
companies ("Paddle"), which acts as the merchant of record for Subscription
payments.
6.2 Because Paddle is the merchant of record, your purchase transaction is
completed with Paddle. Paddle is responsible for processing your payment,
calculating and remitting applicable taxes, and issuing the invoice or receipt for
the transaction. Paddle's own buyer terms and conditions also apply to that
purchase, in addition to these Terms.
6.3 We never receive or store your full card number, CVC or bank credentials.
Paddle collects and processes your payment details directly.
6.4 Your Subscription renews automatically at the end of each billing period,
until you cancel it, unless the Subscription has otherwise ended.
6.5 You authorise recurring charges to your chosen payment method for the amount
of your plan for each billing period, until the Subscription is cancelled.
6.6 If a payment fails, we may retry it, and your access may be limited or
suspended until the outstanding amount is paid. You remain responsible for any
amounts due.
6.7 Studios may connect their own third-party payment account (Sum Up) to accept payments from End Customers. In that case, End
Customer payments are processed by that payment provider under the Studio's own
agreement with it. The Studio is the merchant for those payments, and AxiosCore is
not a party to them and is not responsible for settling them.
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7. UPGRADES AND CHANGES TO YOUR PLAN
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7.1 Upgrades take effect immediately. When you upgrade, our payment provider
calculates a pro-rated amount: it credits the unused portion of your current
billing period under your existing plan and charges only the difference for the
remainder of that period. The exact amount is calculated by the payment provider,
not by us, and may include applicable taxes.
7.2 Once a subscription plan has been upgraded, downgrades to a lower plan are
not permitted. You may only maintain or further upgrade your plan during your
active subscription.
7.3 From the next billing period onwards, you are charged the full price of your
new plan.
7.4 If your Subscription is scheduled to be cancelled, you must restore it before
you can change your plan. While a Subscription is scheduled to be cancelled, its
features remain available until the end of the period already paid for.
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8. CANCELLATION AND END OF SUBSCRIPTION
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8.1 You may cancel your Subscription at any time from your dashboard, or through
the payment provider's own account management tools.
8.2 Unless stated otherwise at the time of cancellation, cancellation takes effect
at the end of your current billing period. You keep full access to the Platform
until that date, and you will not be charged again.
8.3 After cancellation takes effect, the data retention provisions in section 15
and in our Privacy Policy apply.
8.4 If you cancel during a free trial before any payment is taken, no charge is
made.
8.5 If you change your mind before the cancellation takes effect, you may restore
the Subscription from your dashboard. Restoring a Subscription that has not yet
expired cancels the scheduled cancellation, and your Subscription and billing
cycle continue as normal. A Subscription that has already fully expired cannot be
restored and a new Subscription is required.
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9. REFUNDS AND YOUR STATUTORY RIGHTS
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9.1 Nothing in these Terms excludes or limits any statutory right you may have
that cannot be excluded or limited by law.
9.2 Where you have a statutory right of withdrawal, you may lose that right for
digital services that begin immediately, if you expressly request immediate access
and acknowledge that you lose the right of withdrawal.
9.3 Refund requests relating to Subscription payments are handled through the
payment provider, as merchant of record, in accordance with its refund policy and
applicable law. We will reasonably assist you with such requests.
9.4 We may, at our discretion, issue a refund or credit where we consider it
appropriate, for example for a verified service failure. A refund or credit does
not create an obligation to provide the same in future cases.
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10. YOUR RESPONSIBILITIES AS A STUDIO
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10.1 You are solely responsible for the Content you upload, including its accuracy,
quality and legality, and for the way you use the Platform in your business.
10.2 You act as the data controller for personal data you enter about your End
Customers and your Staff Members, including their names, contact details, booking
history and any notes you add. We act only as your data processor for that data.
You are responsible for:
(a) having a lawful basis to collect and use that data;
(b) providing your own privacy notice to your End Customers;
(c) obtaining any consents required, including for marketing messages; and
(d) complying with all applicable data protection, consumer protection,
employment and tax laws that apply to your business.
10.3 You must not use the Platform to send unsolicited marketing messages, or to
send messages to people who have not agreed to receive them.
10.4 You must keep your own login credentials secure, and manage carefully which
Staff Members have access to your Studio account.
10.5 You are responsible for the accuracy of your bookings, availability, prices
and service descriptions presented to your End Customers.
10.6 If you record special category data (for example health-related information)
in free-text notes, you are responsible for having a lawful basis and appropriate
safeguards for that data.
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11. RELATIONSHIP WITH END CUSTOMERS
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11.1 A booking made through the Platform is a contract between the Studio and the
End Customer. AxiosCore is not a party to that contract, does not provide the
services booked, and is not responsible for their performance, quality, timing or
cancellation.
11.2 Disputes between a Studio and an End Customer must be resolved between them.
AxiosCore is not obliged to mediate, and any refund or compensation relating to a
booked service is a matter for the Studio.
11.3 The Platform provides tools to help Studios manage bookings. We do not
guarantee any particular booking volume, revenue or business outcome.
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12. ACCEPTABLE USE
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You must not:
(a) use the Platform for any unlawful purpose, or in breach of any applicable law;
(b) upload or transmit content that is unlawful, defamatory, fraudulent,
discriminatory, obscene or infringing;
(c) attempt to gain unauthorised access to the Platform, to another Studio's
data, or to any system or network connected to the Platform;
(d) probe, scan or test the vulnerability of the Platform, or interfere with
its operation, availability or security;
(e) reverse engineer, decompile or attempt to extract the source code of the
Platform, except to the extent permitted by law;
(f) resell, sublicense, or provide the Platform to third parties as a service,
without our prior written agreement;
(g) use automated means to scrape or harvest data from the Platform;
(h) send spam or unsolicited commercial messages through the Platform;
(i) impersonate another person or business, or misrepresent your affiliation; or
(j) use the Platform in a way that could damage, disable or impair it, or the
experience of other users.
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13. INTELLECTUAL PROPERTY
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13.1 We, and our licensors, own all rights in the Platform, including its
software, design, interfaces, text, graphics and trademarks. Except for the
limited right to use the Platform under these Terms, no rights are granted to you.
13.2 You retain ownership of the Content you upload, including your business
information, images and your End Customer data. You grant us a limited,
non-exclusive licence to host, store, copy, transmit and display that Content
solely as necessary to operate, secure and provide the Platform to you.
13.3 We may use aggregated and anonymised information about the use of the
Platform to operate, measure and improve it, provided it does not identify you,
your business or any individual.
13.4 If you send us feedback or suggestions, you grant us the right to use them
without restriction or obligation to you.
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14. AVAILABILITY, CHANGES AND SUPPORT
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14.1 We aim to keep the Platform available and reliable, but we do not guarantee
uninterrupted or error-free operation. Access may be limited by maintenance,
updates, or factors outside our reasonable control.
14.2 We may add, change or remove features of the Platform from time to time. We
will try to give reasonable notice of material changes that adversely affect your
use of the Platform.
14.3 Support is available at support@dever.im. Support scope and response
expectations may vary by plan.
14.4 The Platform depends on third-party infrastructure and services (including
hosting, database, email delivery and payment providers). Interruptions at those
providers may affect the Platform.
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15. SUSPENSION AND TERMINATION
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15.1 We may suspend or terminate your access to the Platform, with notice where
practicable, if:
(a) you materially breach these Terms;
(b) payment of your Subscription fails and remains unpaid;
(c) we are required to do so by law; or
(d) your use poses a security risk to the Platform, to us, or to other users.
15.2 You may stop using the Platform at any time. Cancelling your Subscription is
done as described in section 8.
15.3 On termination, your right to use the Platform ends. We will make your data
available for export for a reasonable period after termination, unless we are
required by law to retain it, or unless your account was terminated for serious
misuse. After that period, we may delete your Content in accordance with our
Privacy Policy.
15.4 We may suspend or close an internal or test account at any time, as such
accounts are used for our own testing and are not part of the commercial service.
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16. DISCLAIMERS AND LIMITATION OF LIABILITY
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16.1 The Platform is provided on an "as available" basis. To the maximum extent
permitted by law, we disclaim all implied warranties, including implied warranties
of merchantability, fitness for a particular purpose and non-infringement.
16.2 We are not responsible for:
(a) the acts or omissions of your End Customers;
(b) loss of bookings, revenue, profits or business opportunity;
(c) decisions you make in your business based on information in the Platform;
(d) data entered incorrectly by you or your Staff Members; or
(e) interruptions caused by third-party providers or by events outside our
reasonable control.
16.3 To the maximum extent permitted by law, our total aggregate liability arising
out of or in connection with these Terms or the Platform is limited to the total
amount of Subscription fees you paid to us (excluding taxes) in the twelve (12)
months immediately before the event giving rise to the claim.
16.4 To the maximum extent permitted by law, we are not liable for indirect,
incidental, special, consequential or punitive damages, or for loss of data,
goodwill or anticipated savings.
16.5 Nothing in these Terms excludes or limits liability that cannot be excluded or
limited by law, including liability for death or personal injury caused by
negligence, or for fraud or fraudulent misrepresentation.
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17. INDEMNITY
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You agree to indemnify and hold us harmless against claims, losses, liabilities,
damages and reasonable costs arising from: (a) Content you upload; (b) your use of
the Platform in breach of these Terms or of applicable law; (c) your processing of
your End Customers' or Staff Members' personal data; or (d) a dispute between you
and an End Customer.
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18. CHANGES TO THESE TERMS
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We may update these Terms from time to time. When we make material changes, we
will notify you by email or through the Platform and update the "Last updated"
date above. If you do not agree to the updated Terms, you may cancel your
Subscription. Continued use of the Platform after the changes take effect means
you accept the updated Terms.
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19. GENERAL
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19.1 These Terms, together with our Privacy Policy and Cookie Policy, form the
entire agreement between you and us regarding the Platform, and supersede any
prior agreement on that subject.
19.2 If any provision of these Terms is found to be invalid or unenforceable, the
remaining provisions remain in full force and effect.
19.3 You may not assign or transfer your rights under these Terms without our
written consent. We may assign our rights to a successor in connection with a
merger, acquisition or sale of assets.
19.4 Our failure to enforce any provision is not a waiver of that provision.
19.5 Nothing in these Terms creates a partnership, agency, joint venture or
employment relationship between you and us.
19.6 A person who is not a party to these Terms has no right to enforce any of
its provisions.
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20. GOVERNING LAW AND JURISDICTION
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20.1 These Terms, and any dispute or claim arising out of or in connection with
them, are governed by the laws of the Isle of Man.
20.2 The courts of the Isle of Man have exclusive jurisdiction over any dispute
arising out of or in connection with these Terms, subject to any mandatory
provision of the law of your country of residence that gives you the right to
bring proceedings elsewhere.
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21. CONTACT
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For any question about these Terms:
Email: support@dever.im
Post: Doncho Ivanov t/a DEVer Studio, 17A Elm Drive, Onchan, Isle of Man, IM3 4EH
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END OF TERMS AND CONDITIONS
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